Experience

My experience spans technical writing, freelance journalism, social media management, and mentorship. From creating user-friendly knowledge base content to writing engaging magazine profiles and social media posts, I bring a clear, audience-focused approach to every project.

Information Technology Services (ITS) Student Knowledge Base Content Writer

  • Cal Poly ITS, San Luis Obispo
  • March 2024 – present
  • Author and maintain knowledge base articles through a content management system to support students, faculty, and staff.
  • Collaborate with the ITS Service Desk teams to update and improve support documentation so the knowledge base is clear, fast to access, and meaningful
  • Accommodate requests for new articles by responding to and managing support tickets

Make: Magazine Freelance Writer

  • Make: Community, LLC, Remote
  • 2021 – present
  • Marshall Piros – Make Magaznie
  • Conduct interviews over email and Zoom with inventors and creators from across the world to learn about their creative projects and pursuits for a recurring column called Made on Earth
  • Translate technical information from interviews into profiles accessible to any audience
  • Demonstrate attention to detail in editing and proofreading articles for accuracy, grammar, and clarity

Marketing and Copywriting Intern

  • Princess Cruises, Remote
  • June – August 2025
  • Produced marketing copy aligned with brand voice for creative campaigns, email campaigns, blogs, and websites
  • Revamped the historical copy matrix to support content optimization, increasing usability for marketing teams and reinforcing alignment across channels
  • Supported creative briefs, ensured accuracy and completeness of content across projects
  • Worked on department projects with cross-functional teams; independently managed deliverables and deadlines

Social Media Community Manager and Copywriter

  • Cal Poly Quarter Plus Program, San Luis Obispo, CA
  • April – September, 2024
  • Managed the editorial calendar and content creation for the Quarter Plus program’s Facebook and Instagram channels
  • Maintained the flow of content and monitored channels for reputation management

Academic Mentor and Learning Assistant

  • Cal Poly Quarter Plus Program, San Luis Obispo, CA
  • August – September, 2024 and 2025
  • Facilitated study sessions and provided academic support for first-year students in general education courses (Music Appreciation and English), reinforcing course concepts and promoting study skills
  • Collaborated with faculty and program staff to monitor student progress, ensure accurate communication, and connect students with campus resources.
  • Coordinated and led social and academic activities to foster a positive and inclusive environment, promoting student engagement and collaboration